From ServiceNow Ticket to Terraform Pull Request using Skills, MCP with Coding Agents

Most coding agents are really good at generating infrastructure code from scratch. But how to steer them to follow existing Terraform conventions in the form of base modules: encoding security policies, tagging standards for cost allocation, naming conventions, and compliance guardrails into reusable building blocks. These modules are how we enforce consistency across environments, track cloud spend back to business units, and pass regulatory audits.

In this talk, I’ll show you how to use skills to define a better infrastructure provisioning workflow. One that steers coding agents to first discover your existing conventions, understand the risks, implement changes within those guardrails, and provide full visibility into every decision made along the way. This gives cloud operations teams the ability to orchestrate infrastructure requests with human-in-the-loop validation at every stage, see huge productivity gains

The system uses coding agents designed to work directly on a filesystem—reading and modifying code, running bash commands and interacting with real repositories. Built using Agent Skills and the Claude Agents SDK, this talk walks through how the workflow is structured, what works today.

I’ll also cover how this approach is agnostic to agent runtimes and model providers - built on open standards (MCP + Skills), so you’re not locked into any single vendor and how the same pattern extends to other tasks across the enterprise beyond infrastructure provisioning.